I ordered from Brayola only because a friend told me she had used the site. They acknowledged my order, charged my credit card, and then I heard nothing more from them. After a week I called and they said the color I ordered was out of stock. They offered a different color, which I okayed and they shipped. I was very dissatisfied with the product, but that's not Brayola's fault. Given the issues others have had with returns, I'm not going through the hassle to try to send it back. My impression is this is a poorly managed company, maybe not deliberate scammers. But I would never buy from them again.