Would give 0 but not able. We booked a caravan last minute through newmans for Devon cliffs and we recieved a dirty, moody, dusty and run down caravan. They will only give us a partial refund of 15% because we didn’t want to wait around while on our holiday for them to re clean (even though they assured me it had been cleaned when I first spoke to them and checked) and for them to replace the mattress’s and microwave. I’m sure some caravans are lovely as they are privately owned but don’t trust newmans as they clearly don’t keep an eye on what they are managing and will let anything be rented. Our caravan had black mold, other peoples dirty socks, eye drops (my 1 year old found on the floor As we walked in), dark brown stains on one mattress, black mold over another and a rusty microwave. Plus it stank of mold and dust. We expected the caravan to be a little run down as it was older and could turn a blind eye if it was just the nicotine stains, broken curtains, dust, cobwebs, sticky surfaces, dead bugs and broken and damaged furniture. But no family should have to come on holiday to be greeted by black mold everywhere.