I wanted to like them. I was a customer for 5 years. But then I ordered a pack of coils and some juice like I normally did and the order messed up somehow. It was on black friday. The system on the site must have fluked because it showed I ordered the wrong coils. I contacted CS and asked if they could swap them for the proper ones before they ship. I got a snooty no returns response. It wasn't even shipped. Behold the next day it was set as shipped. I got my package and sure enough. It was the wrong coils so I messaged CS as a new message and I got the same representative with a response saying no returns sorry like they were just waiting for me and watching for the order number reference to pop up. I've done a swap and return with them in the past. What changed? Why does nobody else respond? Boycotting them now. Coworkers are done with Breazy also. Why they can't help with a simple issue when they have before is nuts. Just done with them.