Breazy staff and manager Mike worked hard to resolve the issues and did an awesome job. I’ve ordered two more times since ! Everything. Completely sporadic, incomplete and disjointed responses to my pleas re questions on defective suarin air, new order status (ordered a week ago yet still not showing as received by USPS), responses on basic device question are inconsistent with Vaporesso website. They promised 3x that a manager will call me (in two days lol!!) but no call. I have no idea what’s going on in Brooklyn but Breazy does not have their act together.