I’d give them a 0 if I could. DONT buy from them. They sent me a defective vape and refused to return it- they tried blaming me and saying it was the coils, nooooo- coils don’t burn after a few hits- let alone the 3 packs of coils I went through hoping it Was the coils and not the vape. They passed me around from person to person whom all gave the same robotic reply. I also called and heard them laughing in the background and mocking me. I got very frustrated as they have he power here and play dumb and offer no solution. How can I show proof the vape is defective when it’s internal? Terrible customer service, terrible respond times (if they ever do respond). Rather fix the issue and take ownership- mistakes happen, I get it- but let’s fix it and keep a customer who will shop with you again- you blame the customer and now lost good business. I’ve been vaping for a long time, know how to properly treat the devices and coils and use them- I’m livid that you’d handle business this way and waste my money and time. Buy- elsewhere, these guys suck ****update, they asked me to video a recording of me priming my coils, then the coils burning prematurely- seriously?! I’m out of coils because the vape burnt them all and not spending more money on this vape... I’m using my old vape Now and NOOO coils are burning up with that. Ridiculous request. RETURN THE DECECTIVE VAPE!!!!!