They say you can return for any reason but what they don't say is that along with the customer being responsible for the return shipping charge, Discount Flag will also deduct $5.00 I guess for a restocking fee. They claim to charge a 25% fee if not in the original packaging. My wife did carefully open the package to take the flag out. How else would you be able to decide if you like the flag or not. The flag we ordered had a large faded streak which she did not like. First thought this was a flaw only later to learn it was part of the design. By her opening the package we were charged. Between return shipping fee of $6.00 and the $5.00 they charged for whatever reason, we were out $11.00 on a $14.00 flag. This place is a ripoff should you have to make a return