Booked a taxi via phone with this company for Brighton 10km, to take me from a residential address to the seafront (start of the race). I was told I would get a text when the driver was on their way - I didn’t get one. I got a phone call a few minutes after my booked time, I answered and was cut off. I called back and was told my driver was “5-10 minutes away”. I called in 10 mins when a taxi hadn’t yet arrived, to be told - “oh - well I can book you another taxi”, I asked but wasn’t told where my original taxi had gone! That is very poor service, because obviously I had an event to get to on time, and had left myself a lot of time to get there - but they couldn’t say whether my taxi had just picked up someone else instead or broken down or anything, just that they would book me another one. How would I know that one wouldn’t also pick someone else up? I said how long would it be - I was told “about 15 minutes” - but I couldn’t trust that was true and if I waited and it didn’t turn up, I would arrive at the start too late. So had to walk 45 minutes to the start, very disappointed and will never use again, and I recommend others to not bother booking with them. Yes it was Brighton marathon weekend and yes there would be expected delays (hence why I gave myself a lot of time to get there) - but the fact that the operator implied my booking had just been cancelled without my knowledge (as he said “oh I’ll book another one for you then”) means that I don’t have trust in them - not what I needed on such a big event day. I would’ve been fine if they had said it will be delayed by 20 minutes, as long as they were honeys and actually told me what was going on and not telling me my taxi had disappeared and a new one needed to be booed if I wanted it. Perhaps it was one absolutely terrible taxi operator, who caused unnecessary stress (for me and possibly the driver, depending on what they were being told) - because the one who booked the taxi for me the day before was helpful - but I can’t trust them at all now.