Bad experience with this company. Just phoned today to change my address and end up paying £62 admin fee not the premium my insurance premium didn't go up. I asked them I can do it by myself as I have the brightside account but guy said you still have to pay £61. What is the point having account if you can not amend anything by yourself? It took him 2 minutes to do it which I could have done it by myself. Just a rip off. I had an insurance tesco and i able to do any changes by myself without any charge. I wont be buying insurance from brightside anymore just a rip off. Told the guy I will be leaving bad review but he is not bothered. He was rude and was only interested in money. Not sure how they will deal when I have a claim? AVOID AT ANY COST.