Shocking approach to customer care which they mistake for reputation management. Purchased a nearly new Hyundai - £40k o. 7th October. The day after delivery it was towed to garage where it remains 2 months later. It turns out that BSM had undertaken some major engine repairs (3 occasions) and these had been done negligently. This was not disclosed. The manufacturers warranty is invalid. There has been no urgency from BSM to resolve the compliant - why would they, they have the money in their bank account. They refuse to answer simple questions because they know they are liable. It’s a mess that is heading to court and totally avoidable. You will find out that BSM response to customer complaints is to pass you round the houses but not to resolve the problem. There is no escalation process or no other means to deal with problems. It is appalling customer service. The test of customer service is sorting out problems when things go wrong. No offering you a drink etc when they want you to buy a car from them. My recommendation - buy elsewhere and make sure they tell you the truth and disclose any previous problems that would invalidate the warranty. They should anyway but that is not my experience. I’ll expect a bot response that alludes to dealing with problems but just moves the issue on!