When I contracted with your organisation to move my possessions I presumed your would take steps to ensure they were not damaged in the process. I have already reported seeing a dining chair being allowed to fall from the top of a storage container all the way to the highway. This has ruined a perfect 6 piece dining suite. Subsequently on delivery to the new address we noted on the documentation that one of the 4 piece tall bookcases had been damaged, evidently where some had been dragged on the corners causing the veneer to be ripped off at various places and also various indentations on other parts. A single bed has been scuffed along on end as the whole of the bed end is scraped and scored. To your credit we have found no damage yet to the more delicate items glass and crockery. I was at pains to point out to your assessor and the hands on staff of the necessity to use skates for transporting my miller, the small castors were for me to adjust the position slightly as required in the workshop and were certainly not rated for transportation. These were all ruined; no great cost but certainly inconvenient. What steps will you be taking to inspect the damage and make recompense ? P W Dearman I can send you