Communication was poor once the contract was agreed. Loading up was efficient but dreadful damage to front bank with lorry. Drove away without coming back to apologise. Left us to clear up the mess from the highway and main road drain in dark with no tools. Photos sent but they are reluctant to act without further evidence. Clearly don't accept customers word and investigate which is not what is expected from a national brand. Damage to an expensive table cover that should have been carefully rolled but was screwed up. Oil stain on expensive headboard. We were advised oil paintings would have special covers but were just wrapped in blankets. We had expected more as a better service was promised than actually delivered. On the positive side the crews worked exceptionally hard and were polite. Britannia need to have a better customer approach if they want better feedback. Disappointed.