We didn’t receive all of the service that we were promised and as a result a lot of our things got dirty during the move . Our brand new super king mattress was not covered at any point and was covered in dust and large black marks. Our clothes were not put in to a box but instead carried around with them on the hanging rail and again collected a lot of dirt therefore had to be dry cleaned ( my partners expensive jacket ) along with some of my tops. When putting the bed back together they did not put the headboard on right which meant it had to be forced in and has split the wood slightly . The metal hanging on the back of my mirror was bent in half . I don’t feel like very much care was taken at all and even though the 2 men moving us meant well ( hence why we were to embarrassed to say anything at the time ,especially when presented with a form and they are stood right over you ) I felt that there was no care taken . The language one used was extremely inappropriate- please feel free to call me and I will go in to more depth about that one! And the constant cigarette breaks meant that it was an extremely stressful day for us . What should have been a simple quick move was certainly dragged out. If you would to discuss anything further please give me a call on 07768 261460