DO NOT BUY FROM BRITE DECK
Ok, I'm sorry to say but after writing up a positive review on this company. I have had the worst experience thus far. It's 3-4 months and counting but I have yet to have my issue resolved. I have even contacted Stephen Scott (Founder), which after 1 email reply.. that was it. Basically, I ordered the nextGen titanium composite board. However, the boards arrived damaged and some you can see the discoloration already. Even though they were damaged, I had no choice but to use them as I had the framing built and I had a deadline for it to be completed so the area can be used.
The team at Brite are aware I had to use the damaged board. I have been contacting Brite about getting replacements on them but to no avail, no one would answer my emails. Not even Stephen who is supposed to be Founder of Brite would answer my emails. It's very frustrating.
Apart from that, even if they do replace the boards, who is going to install it? I've already cut, shaped, drilled them down... this takes a lot of time and it means I'll have to do it again.
Have a look at the photos and tell me who would be happy with that. It hasn't even been 6 months and it already looks like it's been there for years.
On their website it's supposed to be weather resistant with a double layer of ASA, protection against weathering, stain and fading and supposedly 30 years warranty.
It hasn't even been 6 months and I'm having trouble getting the damaged floors replaced. I'm now asking for refund on the damaged boards as I can't be bothered installing them myself. Unless they offer to install it, then fine.
Be warned of Brite, DO NOT buy from this company as they have not been very professional in resolving my issue. I would recommend any other supplier of Decks, their product is not as good as what they seem. I paid $9k for these boards and I am deeply disappointed.
I've given these guys several chances and until now it has not been resolved.
2 years ago
Brite Decking has a
4.1
average rating
from
266
reviews
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