Very well. Where shall I begin? We were sent the wrong screws with the initial delivery. We scratched our heads as to why the screws wouldn't sink into the steel frame unless we pre-drilled the holes. As the deck is 140 m2 this meant we had to predrill 1000's of holes. Anyway, we did it. Then we ran out of these dodgy screws and had nothing. So we asked for more and were sent timber screws, even though we had sent several pictures and emails clearly showing we were using a steel frame. Then we were sent the correct screws. These screws don't require us to predrill the holes saving us a tonne of time. Alas, we are 95% completed already when we realise this. Even though we sent the engineering plans Brite Decking over estimated and sent us 17% too many boards, which equates to $5100 in unused boards and overpayment. You sent us about 500 more of the metal clips than we could possible need while at the same time you didn't send us enough anti-creep clips meaning for the 4th time we had to stop work while we wait for you to send more. The instructions on the Brite Decking website were nothing like the accessories we were provided with. The fascia boards are not wide enough. We had to figure out how to properly trim the edges of the deck ourselves. If we hadn't figured out a trim/angle solution the whole project would have come out looking terrible. The joke on site here is that you guys should change your name to "Not so Brite Decking". For a $30K investment our deck will eventually come out looking great, But this is only because the boards look good. The rest of the experience made me wonder whether some people on your team have taken a course in stupidity and tried really hard. Regards, Phil Mathieson