Customer service over the phone was great until I paid for my order ($8k+) and then it all went downhill. Promised delivery the following week and then could not get in contact with anyone. Delivery was promised the week after that and again no communication from the company and no delivery. Had to have my wife call on a different number and was able to speak to someone else who said they would chase it up. Another week an I finally get a call to say they are sorry but can’t find a transport company to drive interstate to deliver even though I had already been told they were on the way and had paid $450 for the transport. We then suggested a company in our hometown which worked out and they were able to pick up the following week. Finally received my order to find Brite Deck had supplied all the wrong fixing hardware which was not compatible with my boards. I was told to keep it all and they promised to send new hardware in over night airmail to me. 4 days later I had to drive 2.5hrs round trip to pick the order up from the depot in Adelaide as Brite deck sent them through road freight not airmail as promised and the company would not deliver to my house as it was too far from the depot. It finally got my fixing with 1.5days left to lay my entire deck before we had over 30 people coming round for my sons first birthday. I finished the deck 1 hour before people arrived and had to take 2 days off work as annual leave to get it done working 14hours both days. After receiving a phone call from the owner of the company I got an apology and a refund for the delivery promised it would be sorted within the week. The week passed i had to call again and chase it up as well as asking for a refund on the $250 worth of stainless fixings I paid for which were useless to me. Finally received the refund a couple of days after that.