Literally...... British Airways does NOT care if they ruin your travel plans. They do not intend to help anyone after they take your money, cancel "parts" of your trip, leaving you stranded....causing havoc and chaos in your life (if you made the mistake with booking flights with them). Why does there customer service have the worst reviews of any airline? Because they DO NOT have customer service!! Why are they rated the 2nd worse airline company....? Read the reviews. Totally a sham company which is bewildering for UK to have such an awful airline. I have emailed, sat on the phone for days, tried to stupid chatbot ... still nothing. We all have better things to do (like enjoy the Christmas season) than to be screwed over by British Airways! Pandemic or not....unexcusable to hurt so many people.