British Airways used to be my favorite airline for traveling to Europe, but how that have treated loyal customers during the pandemic is despicable. They have the worst check in service counters with rude women who could care less if you’re trapped in a country , wait times for lines in connection flights is in excessive of 5 hours , if you try and call their customer service line , you are left on hold for hours and if you do actually get to talk to someone they try to tell you that changing your flight will cost you $9,000 when they were the ones who canceled your flight in the first place ! This has to be against the law .. price gauging , taking advantage of people during a pandemic!!! They will take your number and ask to call you back because who you are talking to will state they have to go ask someone else if they can get you a flight . They hang up and NEVER call you back ! This is hands down the worst airline on the planet . They lost a 15 year customer over this holiday week ! I will be reporting them to the Department of Transportation as well for price gauging during a pandemic and not offering refunds . Ridiculous!! These people who work for British Airways should be ashamed of themselves.