I haven't even started my holiday and I am NOT having a positive experience so far. They contacted me several weeks ago to inform me that the hotel I am due to stay in has building works nearby and wondered if I wanted to change hotels, I did. I changed hotels and was told that the change would be reflected in Manage My Booking - no such change has happened. I need to change my husband's surname but again can't get through to change it. They don't have an option in the MMB area to do this independently - TUI do as I have just had to do the same with them for another holiday.