So I want to take a moment to complain about the terrible service my mum got from British Airways (England-Poland). First of all 2 weeks before their flight it was cancelled and they had to rebook a flight that wasn't direct and had a stop within it. Also rather then coming back on the 12th they had to come back on the 11th so they already lost 1 day. When they got to the airport British Airways couldn't find their tickets (ended up waiting 1hour and 30minutes to find/print the tickets) so they ended up being late for their flight and missing it completely. They spent another 2hours and 30minutes waiting for another flight which got them to Munich however, they were delayed again and ended up being late for their flight to Poland and missing it again. In Munich they had to wait another 8hours before they could get another flight to Poland. They finally got to Poland at 1am the next day.... What a Joke, They lost a whole day and had nothing but stress and a negative emotional rollercoaster... Would definitely NOT recommend British Airways to anyone