Company would not agree to changing a typo in the surname, insisted I had to book an ADDITIONAL flight Which I did £600 extra (only London to Turkey) Then could not accept payment as the system was down (I used paypal in the end) Then would not let me check in online since - guess what - my details were also on the other seat that it would not let me change the typo on my surname Interesting also - that it accepted all my passport docs, given name, surname, even those these were (slightly) different to the booked name (typo) HUGE queue at Gatwick - c3 hours of queue with only 4-5 people serving on one of the busiest weekends of the yeat- to check in - because I could not check in online - because it had insisted I spent an additional £600 to buy an additional seat which I did not need, to change a typo in my name!!! This was as poor a set of experiences as it was possible to have, huge stress, huge time wasted, huge money wasted Thank you (NOT) BA!