1.We arrived late to LHR because we did not leave on time from DC. We lost our flight in LHR to LIN at 7:20a and we were told to wait until 2pm and we got 10 pounds to spend. I had to beg to get be listened in the Cus. serv. counter. In Italy my family waited from 10 to 3pm and had to travel between airports LIN to MXP (68.1 km). BA cust.serv. also gave me the wrong information about my luggage they said y belongings will go where we go. 2.Lost luggage. We did not have luggage for our entire 7 days tours in Italy. I spent my tours vacation time exchanged several emails with the BA and the delivery company because the receiver address had a typo. 3.Finally, our return flight to DC was delayed almost 1 hour waiting seated the airplane just because the Capitan decided it was an emergency to wait for the family that needed to get their taxes refund to get their luggage from the airplane. I filed a complaint after my trip and we got less of what we spend just in our flight (1), evoucher for our luggages, $70 coupon and 50 euros on personal items for the 8 days- our luggages were delivered 5 days after arrived.