Our flight was suddenly cancelled by BA at Prague airport offering a flight for the NEXT day. Stranded at Prague Airport, unable to get trough to BA - their booth was closed, we had to buy EASYJET flights for later that night to get home to London. As for BA there was only an online claim form which we filled out, because we also had to arrive at Gatwick not Heathrow, so our friends picking us up at Heathrow had to leave – an expensive taxi home instead. Tried calling up on their ‘customer care line’ about refunds many, many times, but all you get is “we are too busy, try another time” message – only you never get through. About a month later, received a PAYPAL refund for a fraction of what we had to pay, around 200 pounds instead of nearly, 700! Still not able to get through. Zero customer service and still out of pocket. Cancellations happen, and aside from the stress and inconvenience you shouldn't be out of pocket for getting yourself home safely. To add insult to injury they sent us an auto-email asking 'How was your flight?" Still unable to contact this airline...not so much 'customer care' as 'customer, I don't care'.