British Airways cancelled our return flight and with less than 48 hours notice, and managed to lose our luggage (eventually found days later) on the return leg we did eventually take. These issues were ridiculous enough, but I believe British Airways still owes us compensation under the Canada Transportation Act, and the customer service experience they've provided in pursuing these claims has been another level of insulting. I filed the above noted claims over 60 days ago and not received so much as a reply from their mysterious "Customer Relations" department, who Customs Service keeps telling me nobody can contact directly, not even Customer Service agents themselves. Time after time I've been told their timeframe for handling cases is 3 - 6 weeks, but we're well past that, with nary a care from the company. Customer Service keeps telling me they'll escalate it and I'll hear back from Customer Relations within 7 days or something to that effect. It's been "escalates" 3 times now, and I've not heard back. They claim that a manager will call me back within a day to discuss my complaint, and it never happens. While these are outrageous customer service experiences to begin with, I also believe that British Airways' handling of these complaints violates my consumer rights. According to Canada's Air Passenger Protection Regulations, "The airline has 30 days to respond by issuing a payment or indicating why it believes compensation is not owed." As it's been 60 days now, I'm forced to conclude that British Airways has no regard for the regulations it is beholden to as a common carrier operating in Canadian jurisdiction.