We booked a British Airways flight in February, 2023 through Expedia. The flight was scheduled for June 3rd at 10:40am. Cost was $287.20 for two people. Additionally we paid $34.00 for seat selection. On the evening of June 2nd we received an email the flight was cancelled. Now, we were in Amsterdam. Our computer was at the hotel, we were out touring all day. We returned to find this out and they booked us for a flight on June 4th at 11:35PM. Since we had a one week tour scheduled starting the morning of June 4th at 8:00am, we had to leave June 3rd. We tried calling, spent an hour on hold, to be told we couldn't cancel or change the flight through British Airways. They said they had no other flights for June 3rd. We called Expedia, we waited another hour to hour and a half, to get hold of an agent who said they would call on our behalf. Another hour went by before they called back. The only flight they could get us on was British Airways at 7:40pm, June 3rd FOR ANOTHER $916.60. Also, we lost our prepaid seats. It was that or nothing. This was for basic economy seats and a one hour and 15 minute flight. We were appalled. We had no choice or we would miss our one week pre-paid tour of England. We booked it. We never received our original funds back. At 10:30pm we were exhausted. First, what gave them the right to rebook our time then charge us for cancelling? Why didn't they give us a choice of flights? Why did they charge us this exorbitant amount? Second, this left us no time to find lodging, our hotel was booked. Our total cost for basic economy seats and a one hour and fifteen minute flight, came to $1240.80. Later we found out they cancelled another persons flight on our tour the day before they were to fly to London from the USA and subsequently lost their luggage. A week later, at the end of our tour, their luggage arrived in time to go home.
1 year ago
British Airways has a
1.7
average rating
from
290
reviews
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