A simple story with an unfortunate outcome that really could happen to anyone. My partner and I recently started working after studying purchased two tickets for to travel from London City Airport to Frankfurt. When we purchased the tickets, I mistakenly entered my name twice (e.g. Mr John Smith and Ms John Smith). Little did we know that our 1 this simple mistake would cost us over 300 pounds. Upon arriving at the airport we were told there was no way to change the name (apparently they can only change 3 letters where there has been a typo?) and I had no other option to purchase the last remaining ticket if I wanted to board the flight - the price: almost seven times (!) higher than my original ticket. Zero empathy was shown. Zero alternative was offered. Trusting BA's staff and under the pretence that there was apparently no other way we could board the flight we bought this ticket. Immediately after I purchased the ticket I contacted BA's 'Commercial Change Booking Team' and informed them of our situation. The service representative apologised and told me they could have changed the name at the cost of a small fee. He offered to cancel my original ticket and issue me a partial refund then, advising me that I had a claim to the difference and I should contact Customer Support to do so. I told this person several times I wanted to claim the cost of the new ticket and even asked him explicitly if by accepting this offer, I would be denied from claiming the cost of the new ticket. He said no, I could claim the difference. Fair enough - we accepted this offer and lodged a ticket with Customer Support for the difference. Two days later, British Airways Customer Response informed us that we were unable to lodge a claim because we had 'voluntarily accepted the cancellation before the flight'. We then received a couple of generic responses before this week they stopped responding to my messages altogether. Just appalling. So in short, British Airways misled and deceived my partner and I into accepting a lowball offer to waive our right to claim a refund. It keeps me up at night thinking how they can do this and get away with it so easily. I have thousands of student debt and cannot afford to just accept paying 300 pounds for nothing. This has been keeping us up at night. We won't let this one go even though their Customer Service seems to have lost interest and stopped responding.