Don't even consider BA. If the flight is late, cancelled or similar then don't bother contacting what they define as customer services. You wont get anywhere except a row of useless, incomprehensible excuses and when you do decide to file this complaint make sure that you only have 10 documents to upload (the server does not facilitate more) and that they will anyway not arrive and/or the server will crash when you push send. I never encountered, and had never expected, that BA would become like this. I always used to fly with them when I could and was always pleased. Not anymore, and never again. The claim - 2 day flight delay, loss of earnings, accommodation, living costs and more.....BA - "thanks for your feedback and we look forward to welcoming you again"