I called BA gold guest list assistance line to book 2 flights and reserve seats. I was promised this will be done only to discover I was lied to and my seats were never reserved. I have emailed their customer service to investigate why, but (no surprise) they just brushed me off coming up with a generic “we value you as a customer” reply and “seats can be changed the last min due to unforeseen circumstances”, which is a lie (they were never reserved in the first place) For the same money you can get a better service by flying with other airlines, who most importantly is HONEST! They only care if you fly business and treat other cabine passengers like dirt