Delayed flights both ways, canceled conneted flight to US, without letting me know, due to delay, even I still had enough time to catch the connecting flight. Two lost bags one took 5 days to be delivered without notification, that it will be delivered..second bag 7 days in and still not delivered, but found and apparently was supposed to be delivered already. Staff was very helpful at the airport and also over the phone.. but the whole company is mess, seems like lack of organisation and definetly lack of communication.. this was my first experience and definetly last..