everything was ok until our connecting flight in London, just before take off, we were on the runway, the pilot came on to announce an engine problem. After engineers tried to fix it while we waited on the plane for over an hour we were finally told that we would have to be evacuated and rebooked for another flight but not to worry because a special crew was waiting for us on the ground to help us and set us up in a hotel except that there was no one to help us. Infact everyone refused to help us. It was Saturday almost 8pm and they just wanted to go home. Anyone with a connecting flight couldn't rebook on the application because the app wouldn't dissassociate our first flight with the connecting one in London and the staff saw this but still refused to help us. They gave us a phone number but there was only a message that said just to use the app. Finally I got someone on the phone who rebooked us for the next day. Now it's 10:30pm and I have to find a hotel room because the airline refused also to help us with that. So i had 2 choices either sleep in the airport or pay over 700GBP for a room. I don't have the money to pay for this but after a 10 hour flight, 8 hours of jet lag and the insane stress after the fact that no one from British Airways would help us I took the room. Of course I claimed reimbursement but that was over 3 weeks ago and I haven't heard anything since so I have no idea when or how much I'll be reimbursed, even though I'm not claiming any emtional compensation from the horrible situation they put me through due to their total indifference. It's finacially difficult for me right now because the money I had to put out is equal to half my salary and of course it's impossible to reach them by phone. I feel still as i did on August 26 2023 completely trapped by them and their indifference with no solution or information