Delighted to share our recent travel experience with British Airways! Set off extremely excited on October 7th from Cork Airport for our week in Mumbai. Flight from Cork was on time and we arrived in Heathrow with plenty of time to explore T5. Upon reaching Heathrow Terminal 5 for our 5pm Mumbai flight, we observed a challenging noteworthy situation at the boarding gate, where a couple had encountered difficulties on the flight before ours. The couple missed their flight, stemming from their lounge overstay (too many wines at a guess). They were extremely rude to the lady at the boarding desk however , despite the testing circumstances, the BA employee remained composed and handled the situation with grace. Something I found difficult witnessing the situation myself. During our boarding process, a visa complication arose for my husband, requiring swift action. This same lady assisted my husband and whilst it was an extremely worrying time for us her calm and kind manner helped in the situation. Although due to an error (one number out on visa) my husband was unable to board and our holiday dreams dashed, this lady's kind demeanour and at times witty attitude alleviated the situation, and for that, we are sincerely grateful. The real standout occurred at the ticketing desk when we had to rebook (hopefully we can get babysitters again!) to Ms. A Khan and Ms. N Barry at the ticketing desk, who demonstrated unparalleled professionalism, empathy and care in rebooking our tickets. Facing the disruption of our holiday plans our moods had soured however their efforts made a significant difference, turning a challenging situation into a positive experience. To be honest the 3 ladies (Didn't get the other ladies name) at the ticketing desk were by any measure simply the best customer focused employees I have ever encountered. Their empathy, professionalism and customer focus displayed the type of employees that any company would be blessed to have working for them. It says alot about British airways that every employee we met that day from boarding gate, ticketing desk, baggage (issues with finding bag after it had to be removed from plane), was absolutely exceptional and went out of their way, above and beyond to turn what was a very disappointing circumstance into a bearable one. Looking forward to our rescheduled flight in October with optimism (still scrambling for replacement babysitters lol!) , hoping for smooth travels and encountering the same friendly faces at British Airways. Thank you to the entire staff for their dedication and outstanding customer service! 🌟✈ #Professionalism #CustomerServiceExcellence #BritishAirwaysExperience