My holiday for next April for 14, my family. BA were informed on 6th October that one of my hotels will be closed for refurbishment. I have had to contact them, I have written and had no reply. I am paying around 60k for this holiday and this is how I am treated. I was told by an agent at BA I would be contacted at the end of November. This holiday took a lot of organising on our part to find the perfect hotels for the ages of our group. How this will be resolved I cannot imagine. I was also offered to cancel but I would lose my 6k deposit. If you read the ABTA guidelines state that an alternative or a refund must be made “without undue delay”. The timeframe that I have verbally been given is unacceptable. A reply to my complaint BA would be nice at this stage. I have been saving for years for this holiday to take all my family away for my birthday and I cannot tell you how upset I feel that it has been thrown in to chaos. I am even thinking I would like to delay this for one year rather than accept an alternative.