Awful trip and awful customer service. We had a 13+ hr flight in December 23. We are pensioners and our son emigrated to Australia 2yrs ago, this was our first chance to see him and his family. My husband had also under gone a spinal op in the September, so we decided to use all of our savings and fly premium. The first thing I noticed was that the remote control for the TV didn't work, I told the stewardess, she replied, no, sometimes they don't, you will have to use the screen to watch TV etc. Then my husband tried to plug in his earphones but the socket was broken, which meant no TV for him at all. He was using his phone n ipod to keep him entertained for this very long flight, he tried to plug it in to charge it and the charging points were not working. By this time, I'd realised, if I pressed pause on a film and the tried to start it again, the film automatically went back to the start, we informed the staff and they tried various things but could not get any of it to work. Then the meals were served, we were given a menu with 2 mains on but when I asked for the chicken, I was told there wasn't any. I was so upset with the whole thing, I ended up crying and getting a migraine. The manager onthe plain got in touch with those on the ground n when we arrived in Singapore, we had an email each of a £20 E voucher, we were disgusted. I tried to take this further and email Ed I did not want a voucher, i wanted monetary compensation given all we had paid and what we received. They then offered £100 E voucher. By this time i felt like banging my head up the wall. I went back to customer services asking for my complaint to be upgraded to a manager and not to offer anymore E vouchers. This was all taking place during our break with our son, it was so upsetting. They have never contacted me again and have completely ignored me. Absolutely dreadful behaviour. Date of experience: 19 December 2023