My husband and myself flew to st Lucia in economy, our seats were changed from the ones we booked, even though we had paid for the privilege. The cabin layout is just as bad as budget airlines, the toilets are horrendous and very difficult to access as trollies are constantly coming round. The food was just about edible for the main meal, later a snack was served, a red pepper and chicken lattice pastry. After eating it I checked the information on the pack, apart from the fact that the supply company was registered in the Netherlands, I was horrified to discover the snack was made with chicken imported from Thailand, absolutely disgusted, our national airline can charge extortionate prices and treat it's passengers like cattle. We were informed that no hot drinks were available as the boiler was broken!! On returning from st Lucia, we were delayed due to a problem with the aircraft at gatwick, the aircraft was changed for a very old one. Having paid for premium economy we were disappointed to find there was not much more room than there had been in economy and actually only one toilet available for the premium cabin, the food choice again was very poor and the quality just cheap and nasty. The flight attendants had an attitude problem and were very unhelpful, behaved as if they were doing you a favour being there. Hoping to never have to fly with BA again