Worse airline to date. Pay a premium for below par service. Complaints are not dealt with adequately, still waiting 5 weeks to on about my complaint about an awful delayed flight going away and then a cancelled flight rescheduled the night before we were due to fly back but the only one flight available that day & was to a completely different airport (london city) to the original one (Gatwick airport) meaning a costly cab fare to pick the car up with 4 young children, not the way you want to end your holiday. So i call BA to follow up as they have ignored my complaint for 5 weeks, what do i get, you can't actually speak to customer relations who deal with it, they will not give you a number or an email instead i am told wait another week and someone from ba may chase them up. What on earth is that about? BA used to be a great airline, you are certainly one of the worse now. Very disappointed, avoid BA at all cost or you will be out of pocket and BA really does not care about its customers.