I took a return flight to Joburg.
The flight out was late, and I missed by connection. Lost 24 hours in Joburg.
The return flight delayed for 11 hours, a few hours before departure.
Appalling communications to customers, and "fobbed off" at every opportunity.
The company is too busy fulfilling ridiculous DEI quotas, hence the service delivery is so awful.
6 months ago
British Airways has a
1.7
average rating
from
290
reviews
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