I am filing a formal complaint against British Airways and Mytriptoindia.com for refusing to issue a refund for a flight booked for my mother, diagnosed with terminal breast cancer. Despite providing all necessary medical documentation, we are caught in a loop between the airline and the travel agency, each directing us to the other. My mother, Neelam Sharma, has terminal breast cancer and has undergone a mastectomy with 20-30 chemotherapy sessions scheduled. We booked a flight with British Airways through Mytriptoindia.com and requested a refund due to her condition. British Airways directed us to submit documentation through the travel agency. When contacted, British Airways stated they had not received any documentation, contradicting the travel agency's claims. The travel agency claimed to have submitted a waiver request, allegedly rejected by British Airways. Despite multiple follow-ups, the agency has not provided confirmation. This situation has placed a significant emotional, mental, and financial burden on our family. It's been 2-3 weeks with no resolution. Case Reference: 01971992 was closed without resolving the issue.