Well, the return flight was cancelled without any explanation! Next we were booked on a flight to a different airport the following day, over 24hrs later! We simply searched for flights and found that a flight was scheduled on the day we were to fly to the airport they were send us to, but only an hour later! We therefore changed the flights arrived into the other airport, paid additional monies to National Express ( very good service - BA could learn!) for transfer, arriving there at 8pm - total disruption 3.5hrs! Claim submitted and told that disruption was not long enough, however they'd be happy to pay back the Nation Express Charges!!! Am I missing something, too right they should and more in my mind as they utterly forget that if we were not inquisitive, it would be a lot more! The moral, is accept an extra 24hrs next time, and submit for a larger cost/disruption fees which could result in £1000's! Sorry, BA you have eternally lost me as a customer due to your awful service and ignorance approach to customers! I truly hope you end up having to fold or go bankrupt as for me you shouldn't get any stars!