Case Number 02338330 When dropping off my luggage at the luggage drop off at Toulouse airport, I had my travel pram confiscated from me and I was forced to take my sleeping 2 year old in my arms while traveling alone with him at 5.30am. I was told by the staff outsourced by British Airways to check in passengers (therefore an extension of your company) that only yoyo prams were accepted on board. I corrected her that it was "yoyo type" prams but she contested and told me that only yoyo prams would be allowed and if I insisted to keep my sleeping 2-year-old in his pram I would not be permitted to board the flight to London. This happened to 2 other families (that I know of) and we were forced to go to the oversized baggage area of the airport. To clarify my pram is the Silver Cross Jet stroller pushchair which I specifically purchased as it is conform to the British Airways specifications. I was then required to carry my toddler for 30 mins through security, and then again for another 40 mins while waiting to board the plane (I was "allowed" early boarding only to be moved from my seat to stand on the other side of the staff with no more options to sit down). At Heathrow, I was then required to carry my toddler again for approx. 40 mins to go through passport check and luggage claim (as mentioned previously, I was traveling alone with my child with no other support). All this, despite purchasing a very expensive pram to fit to your requirements and coming to the airport prepared with this pram. I'm sure you agree this is unacceptable and it is illegal to force passengers to purchase a specific brand of products in order to be able to keep their child in their travel pram. It is also illegal to discriminate against passengers because they have "dared" to travel with children. In addition to this, once on the plane, I installed my Kids Fly Safe Cares Child Airplane Safety Harness for my son. The cabin crew then proceeded to tell me this was not allowed. I had to go on the website to show them that this was incorrect and I was in fact within my rights. Then, for landing, your crew had the gall to tell me to put the harness on my son and that it was "mandatory" to which I asked, if it was mandatory why did I bring the harness myself. It is also important to note that my son was not given a life jacket when boarding the plane which is against regulation. Basically, I was treated like a criminal during my entire journey and my crime was having a toddler. British Airways is by far the most discriminatory airline for parents traveling with children and this needs to change immediately, especially considering that I paid the same price as an adult for my 2-year-old to be on that flight and he was treated like an inconvenience. My advice; don't treat a mom traveling alone at 5am with a sleeping toddler like rubbish, and don't confiscate her travel pram that is within regulation forcing her to have the worst travel experience possible.