If I could review with ZERO stars I would. The WORST experience, RUDEST, WORST customer service we have ever encountered. We have flown all over the United States & the world with all other airlines without so much as a single lost bag. We flew one time - the ONE, ONLY & LAST time with British Airways & they lost FIVE of our SIX bags. We received literally 20 different explanations from 20 different people. We found four of the bags ourselves and only located the 5th because I hounded the missing baggage line 10 times a day for six straight days. These people LIE. They do not care AT ALL about customer service and will say or do anything just to get you out of their face. Not only missing baggage, but we were told our connecting flight from Heathrow to Copenhagen was cancelled but it WAS NOT. We were rebooked on another flight - not direct - at 6pm the next day, although there was a direct flight available. The flight we were rebooked on arrived into the intermediate location so late that the connection made it IMPOSSIBLE to collect our bags & check back in to make the flight to our ultimate destination. British Airways refused to check our bags all the way through to our final destination although we were assured they could have done so when we arrived at the intermediate location. So I paid - I PAID - for a ticket for my husband to fly the following day & stay overnight & come the next day, now a three day delay to our final destination so that our four bags would not be lost again. ABSOLUTELY TERRIBLE. NEVER AGAIN.