I traveled with British Airways on May 15th, and it has been an absolute nightmare. I lost two checked-in bags, and it's now been four months with zero updates or action from the airline. British Airways has shown no responsibility or accountability in handling this situation. The customer service is appalling – the representatives are rude and clearly have no idea how to resolve issues. All they do is give empty apologies, which is not nearly enough. There's no proper customer relationship management at all. They just keep you on hold and then abruptly disconnect the call without any resolution. I even raised a claim for my lost baggage, and they closed it without solving anything. This has been the worst travel experience of my life, and I wouldn't wish it on anyone. During Travelling with BA 1. I lost 2 check-in baggage 2. Flight delayed over more than 27hrs 3. my 3 of luggage trolly bags Brocken 4.Since i am travelling with my baby , no proper food and water served I strongly urge you: do not ever fly with British Airways. They will mess up your life. Avoid them at all costs.