This airline is atrocious in more ways than one, however their customer service really is all-out abysmal. Their call centre service is outsourced (possibly to India), and the connection has been bad on every occasion that I have called. I spoke to two customer service agents yesterday and both were (despite their best efforts) totally unprepared to deal with my call and communicate with me effectively and professionally. I had a question concerning ID requirements on a domestic flight for myself and my non-British co-traveller. Initially the first agent falteringly read the API page on the website to me, then told me no non-UK form of ID was acceptable on domestic flights (once I had reminded him that London-Belfast is a domestic flight) and that we should contact the Embassy of the non-UK citizen travelling (he does not have a passport available this month owing to a visa renewal)... The second customer agent said (as far as I could understand, as there were major communication difficulties) that only a passport would be acceptable as ID for my co-traveller. I understand that BA has gone cheap-as-chips under IAG's management, but really, the level of contempt it must have towards its passengers to offer no reliable customer service (their existing service is truly not fit for purpose, even though there are, of course, many high-quality call centres in India), especially after the shocking IT meltdown in May, is chilling.