We were a group of 12 golfers travelling to Marrakech from Gatwick airport on 7th May 2019. Unfortunately we missed our flight due to a fatal accident on M25 which held us back by 2hrs. We contacted customer relations counter on arrival and spoke to a lady by the name JACQUI BAGLEY. She went out of her way to ensure that we got on the next available BA flight the following day at no extra cost. We had booked our flights directly with BA Group bookings who were not even interested in our problem so Jacqui ended sorting our problem. Jacqui is exemplary what customer service should be about. She definitely changed our groups perception of British Airways. She even refused to accept our small token of appreciation. Sincere thanks to her. I wish all my staff were like her...…..