’ve never had such terrible customer… I’ve never had such terrible customer services as I have received from British Airways over the last week! I have made over 15 calls been disconnected 11 times wrote the complaint email and still can’t get to speak to anyone. I really I’m not sure what to do now! I have a return flight booked from Bangkok to London with only one hour to get on the connecting flight with two children, my daughter has an operation the day we land and we cannot miss the connecting flight. I called them and asked him if we could cancel the first part of the flight they said yes no problem it will be £150 charge they asked if I could do it and they said no the systems were down and to call back I called back two hours later as discussed to then be told that the charge was £750! And I haven’t been able to speak to anyone since they said they cannot deal with this until we are back home I’m not quite sure how that helps me. Signed a truly distressed and upset customer