None Existent Customer Service Similar to an earlier reviewer, if I could I would give less than a one star review, based on a total lack of customer service and none delivery of ordered products, and a lack of updates regarding order processing. I originally ordered 2 pairs of braces on the 6th January. I initially received what, I assume, was an automated order acknowledgement but then had no further communication from them. I left it a week and then tried to ring them and got the recorded message stating that I should contact them via their customer service portal, which I did. However, I had no response to this and so since have followed this up with several voicemails and also emails to the email address shown on their website,but have still had no response. I did have an email from the company on the 17th January stating that the order was complete but still I have not received any goods. Therefore, in exasperation I have today contacted my bank who have refunded the payment to my account and will cancel the order on my behalf. Therefore, in summary - very poor experience and my advice to people would be not to use this company in future - despite them having an impressive looking website I suspect that they are a very small company and are not to be trusted! To add insult to injury, today 31st January) I received an invitation from British Braces to leave a positive review for them (some chance!). Obviously, as I have pointed out to them, they obviously don't read either their emails or their reviews on Trust Pilot! Date of experience: 07 January 2024