I have been a 6+ year customer of BCS but that will all change after my current experience! They used to offer great shipping to Canada through parcel force and I had zero issues. They then changed to DHL and I started getting custom charges. Not great but stopped me ordering as frequently and I maybe ordered just for Christmas and Easter. This time their website still shows DHL as carrier. Even when placing order it shows DHL as shipper and the fee. When my shipping confirmation came it was from UPS. Not great company, but what can I do now? To too it off UPS are now charging me a $163 surcharge with zero breakdown of how they calculate that fee and BCS don’t care at all. I am disgusted they chose delivery companies that they don’t advertise to use anywhere on their website and that treat customers this way! I will never place an order again!