This was my first order from British parts as they seemed prominent and competitive when I looked on thier website, to save time I decided to use the website to find the contact us email so I could give them the list of parts I required while I was pricing up the job on my vehicle. After I had confirmed the parts required I called as instructed to order the components and were told some were out of stock , I was fine with this as they were non urgent so requested the rest to be sent. upon paying my total I thought it seemed a little high but as I had added a component I thought little of this when paying. I received no invoice so I quickly priced them up myself on the website to gain a breakdown of cost, I then realised after pricing up online that there was a over charge of 28 pounds , I was hoping for a fast easy rectification, Unfortunately I was told in a polite manner I should have ordered online to receive that pricing and did I want a call from customer services ? Not too disheartened I asked for a call back but I then received a email from Alan . This started a confusing back and forth where I was informed the businesses run separately despite the family run business specialising in customer service quotes on the website my only option was I could return this order (less carriage of course) and order again via the website if I wish , I was then told one of the items was cheaper via phone (I couldn't verify I had no invoice) and other parts were not listed online although I found them all and sent proof (these were ignored). I then asked if I could raise the issue further as I would really rather sort it out mutually then leave something like a bad review but this comment was taken as a threat which seemed a little odd, I tried to make phone contact as it seemed that the conversation was going a little sideways via email as often they can due to misunderstanding etc , I called to see if I could talk the issue out on the phone I was told that Alan wasn't in the office that day and there was no site manager to bring this up to and I was best to just email as I had been as all the parties involved could see the issues . I think if you see that all negative reviews are met with the same response of customer blaming it does give you a idea of the issues you may face if something goes wrong, I probably won't use them again unless I must which is a shame , I dread having to claim a warranty issue now also. I'm sure there will be some response made to my review that says it was my fault but I think the issue is that the company has a small company mindset with big company ideas, if you look at any big retailer with a website they will just refund the difference no real issues.