Words cannot do justice to the bad business practices at Brittany Ferries. I find them completely dishonest. How many times do they cancel the Bilbao/Rosslare crossing, requiring people who have paid for an expensive trip to drive up through France at the last moment to catch an alternative ferry. This time I have had to drive from the Algarve to Caen. They called me as I was driving to Santander to catch the boat. Who would do that?
They send out multiple confirmations. I checked the latest one from yesterday. I notice the name of the boat I was taking back is called "Closed". I looked at their schedule. There is no ferry on the return route in February. At what stage were they going to tell me this - a day before or while I was travelling?
In 2019 they pulled the same stunt. They took the Santander boat to Roscoff. The only reason we booked with Brittany Ferries was to sail out of Santander or Bilbao and avoid the long trip up through France. Entering into a contract when one has no intention of fulfilling it is called fraud. I am making a complaint to the trading standards authority.
4 years ago
Brittany Ferries has a
1.6
average rating
from
88
reviews
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