We sailed from Santander to Portsmouth on 2 December 2020. We were told that we would be boarding according to colour so that Covid protocols could be observed, dinner slots were also reserved according to colour. We finally boarded 30 min late-no leaving their cars according to colour at all - everybody just ran and crowded onto the ship- we got to our cabin and there were already people inside - in our new cabin the television didn't work, the wifi also not ( but we could buy 1GB for 25 euro that only works in the lounge???) Dinner was a disaster - the time slots overran their time so the next group had to queue for 45 min to an hour with no social distancing because there were too many people - only 1 restaurant open and the ship was full - they allowed people to sit on chairs that were originally taped off just so that they got get more of them in- when we wanted to shower the next morning we had no water in the cabin. We ordered a Gin and Tonic but they had forgotten to load tonic on board? Because we had no TV we wanted to buy magazines at the shop but that they forgot that as well- disembarking the ship was a free for all - it didn't matter if you were in the red, pink or green group - never again!