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Marie Tremlett
BF CANCEL THE OUTBOUND SAILING, BUT AS THE RETURN IS GOING AHEAD 4 WEEKS LATER NO REFUND !!!! Received an email to say our sailing 26.05.21 had been cancelled and if we wanted a refund to email within 7 days. So I sent the email requesting this and also advising that we obviously would need a refund from Spain to UK on 24th June, as we wouldn't be there. Had a call the day before due to travel saying did I know it was cancelled. I confirmed I would like a refund, even though they hadn't replied to the email yet. The lady checked and finally reluctantly agreed to refund the outgoing crossing. However, the homeward journey is still going ahead this would not be refunded. As it wasn't booked as one booking. I did two separate bookings within an hour of each other, as I was advised to do by one of their Customer Service Representatives advised, as I was using their vouchers. Not sure if we are supposed to teleport ourselves to Spain to be able to come back in 4 weeks time ?!?! Given we accepted vouchers last year, to support BF and also lost our money on a sailing to France later the same year, I expected better treatment for those who tried to help and support last year. I have travelled with them for many years, but that is it now, NEVER AGAIN !! I will be doing whatever it takes to get this refunded, I am not willing to lose an additional £700 of my money to BF and I still waiting for cancelled crossing refund to be credited to my card. Be warned don't book with current uncertainty, as they appear helpful when you book and pay, but once they have your money, they will try anything to keep it.
3 years ago
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Brittany Ferries has a 1.6 average rating from 88 reviews

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