Never ever book the outward and inward journey as one ticket. There is no saving by booking a return, so make two bookings, one as an outward one way and one as an inward one way. If you book a return, as soon as you depart t&cs change. When i changed my ticket, i was charged twice, when i raised this with them they lied continuously. When i asked them to listen to the tapes, they came back to me with even more lies. I had to do a charge back to get my money back. You cannot get the recordings of conversations, only the transcripts. The woman who i was to send my appeal to, was the same one that had lied to me throughout the call. The company is an utter disgrace. Find alternatives if you can.